Replacement Policy
Replacement Policy
At Muskans, we strive to ensure your complete satisfaction with every purchase. If you receive a product that is defective, damaged, or incorrect, we’re here to make it right.
1. Eligibility for Replacement
A product is eligible for replacement if:
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It is received in a damaged or defective condition.
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The product received is not as described or incorrect.
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You notify us within 3 days of receiving the order.
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The product is unused, unwashed, and in its original packaging with tags intact.
2. Non-Eligible Items
Replacement is not applicable in the following cases:
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Minor color variation due to photography or screen differences.
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Products damaged due to improper handling or use after delivery.
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Custom-made or cut-length items (like fabrics, laces, etc.).
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Items purchased during clearance or final sale.
3. Replacement Process
To request a replacement:
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Email us at accounts@muskans.co.in or WhatsApp us at +91 9051966951 within 3 days of delivery.
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Mention your Order ID, attach photos/videos of the issue, and describe the problem clearly.
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Our team will review the request and respond within 24–48 working hours.
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If approved, we will arrange a reverse pickup or guide you on how to return the item.
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Once we receive and inspect the product, we will ship the replacement or issue store credit (as applicable).
4. Shipping for Replacement
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Reverse pickup is subject to serviceability of the courier at your location.
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If reverse pickup is not available, you may be asked to ship the item to us — we’ll reimburse the shipping cost (up to a defined limit) upon approval.
5. Contact Information
For any replacement queries, please contact us at:
Email: accounts@muskans.co.in
Phone/WhatsApp: +91 9051966951
Working Hours: Mon-Sat (10 A.M. to 8 P.M.)